Cascade Lodge  

No later than 10:00am. There will be a $100.00 “Late Departure Fee” applied if you should not depart by 10:00 am. Please ensure that all keys, swipes and locks are returned to the Whiski Jack Check-in office. A drop box is located at the front door of the Check-in office for those departing early. A charge of $150.00 for keys with an additional charge of $100.00 for any ASSA keys lost and $30.00 for locks will be levied if they are not returned by 12:00pm. Unfortunately we are unable to accommodate late checkouts on Fridays, Saturdays or Sundays.

Front Desk:

Call us toll free 1-855-246-5225 or local 604-932-6500 ext.1.
Hours: Monday – Sunday, 8:00am to 9:00pm during the summer season and Monday – Sunday, 8:00am to 11:00pm during the winter season.
The onsite front desk at the Cascade Lodge is not affiliated with Whiski Jack Resort’s units. For any inquiries, please use the Whiski Jack phone numbers provided or stop by to see us.

Guest Directories:

Whiski Jack is proud to present our ‘Guest Directories’, which are located in the living area of your unit. In these you can find a vast array of information on both your particular unit and the surrounding Whistler area. If you require any further information, please contact Guest Services on 604-932-6500 ext.1.

Noise & Disturbances:

For noise disturbances onsite after 11:00pm please call 604-905-2500 For noise disturbances off premise after 11:00pm please call the local police on 604-932-3044. (Please note that if security is called because of noise from your unit you will be charged accordingly)

Housekeeping & Maintenance:

If you have any Housekeeping or Maintenance requests during your stay, please contact the front desk on 604-932-6500 ext.1. Our housekeeping and maintenance departments will not disturb you during your stay unless requested.

Telephone:

All calls, including local, long distance and international calls are free of charge and can be dialed directly. Please keep in mind that some cell phones do not accept long distance / international calls. Area code 604 must be placed in front of the telephone number when making local calls.

Internet:

“Cable” internet connection is provided FREE in your unit. Instructions are as follows:
1. Take the Ethernet cable from the SHAW modem located next to the television in the living room and plug into the Ethernet port on your computer
2. Restart your computer
3. Open your web browser to connect to the internet
NOTE: If you are having trouble connecting, try disabling the wireless on your laptop (Whiski jack provides a cable connection, not a wireless connection). For further assistance, please call Shaw Technical Support on 604-932-1111 and select the business icon and follow the prompts

Your Keys:

The key to your unit has your unit number imprinted on it. You may also be issued a swipe card; this is for units 226, 416 and 532. You will use the swipe card for the first door to the unit, and the key for the door directly in to your unit. To access the underground parking garage, there is a keypad and the access code is 436125* Also use this code to access the elevator area from the underground parking garage. Please take note of the charges that will apply should any of the keys be lost.

Garbage & Recycling:

Garbage and Recycling is your responsibility. The dumpster and recycling facilities are located to the left-hand side of the building as you walk out of the front door, inside the silver roller door. We have also provided a small blue recycling bin in your unit, to separate your recycling from your garbage.

Skis & Bikes:

Skis and bikes are not permitted inside the unit. Snowboards may be stored in the unit laid flat on the floor. The ski valet service is located in the lobby. The Bike storage room is located in the underground parking garage.
Please note: the code to the bike storage changes every Friday.
To retrieve the Bike storage code: please call our front desk at 604-932-6500 etx. 1.
Bicycle locks are not provided. Please note that we bear no responsibility or liability whatsoever for your skis and bikes while in storage during your stay.

Pets & Smoking:

Unfortunately, pets are not allowed under any circumstances. You will be charged a hypoallergenic cleaning if you bring a pet into the unit. Due to allergies and respiratory problems of some of the owners and future guests, smoking is also prohibited. If you will be smoking, please do so outside of the unit with the patio door closed. A $500.00 Hypo-Allergenic Cleaning Fee will be applied to any occupant who is found to have violated the above.

Kitchen Appliances & Utensils:

Please exercise extreme care when using all kitchen appliances and utensils. Please avoid severe hot to cold temperature changes when using the Pyrex dishes in your unit.

Pool & Fitness:

The pool and hot tub are located outside. There is a fitness room located at the entrance to the pool and hot tub area. Use the code 124589 to access these areas. The hours of operation are from 10:00am to 10:00pm. Extra towels are provided in your room for you. Please remember to take them with you from your room to the pool.

Luggage Carts:

Luggage carts are available in the lobby or underground parking level.

Parking:

Parking is located in the underground parking garage. The height restriction is 6’9”. You may park in any stall not marked “Reserved”. The combination code to access the underground parking garage is 124589*.

Please place your valid parking permit face up on the dash before leaving your vehicle or a parking ticket may be issued or your vehicle may be towed at your expense.

After Hours Access:

The front doors will be locked after hours, between 11pm – 7am. To gain access into the building you will need to enter the same pin code as the garage –124589 For any further assistance, there is an intercom located next to the front doors.

Directions:

From Main Street: At the stop sign at Northlands Blvd, proceed straight across the street and turn left, down into the underground parking garage.