Lake Placid Lodge  

No later than 10:00am. There will be a $100.00 “Late Departure Fee” applied if you should not depart by 10:00 am. Please ensure that all keys, swipes and locks are returned to the Whiski Jack Check-in office. A drop box is located at the front door of the Check-in office for those departing early. A charge of $150.00 for keys with an additional charge of $100.00 for any ASSA keys lost, $30.00 for locks and $120.00 for the garage door opener will be levied if they are not returned by 12:00pm. Unfortunately we are no longer able to accommodate late checkouts on Fridays, Saturdays or Sundays.

Front Desk:

Call us toll free 1-855-246-5225 ext. 1 or local call 604-932-6500 ext.1 – Monday – Sunday, 8:00am to 9:00pm during the summer months and Monday – Sunday, 8:00am to 11:00pm during the winter season .
The onsite front desk is not affiliated with Whiski Jack Resort’s units. For any inquiries, please use the Whiski Jack phone numbers provided or stop by to see us.

Guest Directories:

Whiski Jack is proud to present our ‘Guest Directories’, which are located in the living area of your unit. In these you can find a vast array of information on both your particular unit and the surrounding Whistler area. If you require any further information, please contact the Guest Services on Toll free 1-855-246-5225 ext. 1 or local call 604-932-6500 ext 1.

Noise Disturbances:

For noise disturbances onsite after 11:00pm please call 604-905-2500
For noise disturbances off premise after 11:00pm please call 604-932-3044.
(Please note that if security is called because of noise from your unit you will be charged accordingly)

Housekeeping & Maintenance:

If you have any Housekeeping or Maintenance requests during your stay, please contact the front desk on 604-932-6500 ext.1. Our housekeeping and maintenance departments will not disturb you during your stay unless requested.

Laundry:

Common area facilities are located in the underground parking area. Charge is $2.50 for washer and $2.50 for dryer (2x loonies 2x quarters).

Telephone:

All calls, including local, long distance and international calls are free of charge and can be dialed directly. Please keep in mind that some cell phones do not accept long distance / international calls. Area code 604 must be placed in front of the telephone number when making local calls.

Internet:

“Cable” internet connection is provided FREE in your unit. Instructions are as follows:
1. Take the Ethernet cable from the SHAW modem located next to TV and plug into the Ethernet port on your computer
2. Restart your computer
3. Open your web browser to connect to the internet
For further assistance, please call Shaw Technical Support on 604-932-1111 and select the business icon and follow the prompts

Your Keys:

One key provided with the unit number marked on it is for the door to your unit. The other (larger) key is for the common areas. Please take note of the charges that will apply should any of the keys be lost.

Garbage & Recycling:

Garbage and Recycling is your responsibility. The dumpster and the recycling facilities are located in the entrance of the underground parking garage. We have also provided a small blue recycling bin in your unit, to separate your recycling from your garbage.

Skis & Bikes:

Skis and bikes are not permitted inside the unit. Snowboards may be stored in the unit laid flat on the floor. The ski locker room is located off the lobby area. Coloured locks may be available at the Front Desk (subject to availability). Bicycle racks are provided in the underground parking area. Bicycle locks are not provided. Please note that we bear no responsibility or liability whatsoever for your skis and bikes while in storage during your stay.

Pets & Smoking:

Unfortunately, pets are not allowed under any circumstances. You will be charged a hypoallergenic cleaning if you bring a pet into the unit. Due to allergies and respiratory problems of some of the owners and future guests, smoking is also prohibited. If you will be smoking, please do so outside of the unit. A $500.00 Hypo-Allergenic Cleaning Fee will be applied to any occupant who is found to have violated the above.

Kitchen Appliances & Utensils:

Please exercise extreme care when using all kitchen appliances and utensils. Please avoid severe hot to cold temperature changes when using the Pyrex dishes in your unit.

Pool & Hot Tub:

The pool and hot tub are located outside. Use the common area key to access this area. The hours of operation for the pool and hot tub are from 1:00pm to 10:00pm.

Luggage Carts:

Luggage carts are available in the underground parking.

Private Hot Tubs:

If your unit has a private hot tub, it will be chemically re-balanced by our Maintenance department every Wednesday and Sunday between 10:00am and 12:00pm.

Parking:

Parking is located in the underground parking garage. The height restriction is 6’10”. You may park in any stall not marked “Reserved”, the common area key will grant you access.

Over height stalls are located behind the Lake Placid building. They are marked “LAKE PLACID PERMIT PARKING ONLY”.

Do not park in the Gondola Village parking area or you will be towed at your expense.

Please place your valid parking permit face-up on the dash before leaving your vehicle, or a parking ticket may be issued or your vehicle may be towed at your expense.

Directions:

Turn left onto Northlands Blvd; right at the lights onto Village Gate Blvd; and then left at the lights onto Highway 99. Continue down the highway to the 2nd lights. Turn left onto Lake Placid Rd. The entrance to the underground parking garage is on the right-hand side.