Snowbird  

No later than 10:00am. There will be a $100.00 “Late Departure Fee” applied if you should not depart by 10:00 am. Please ensure that all keys, swipes and locks are returned to the Whiski Jack Check-in office. A drop box is located at the front door of the Check-in office for those departing early. A charge of $150.00 for keys with an additional charge of $100.00 for any ASSA keys lost, $30.00 for locks and $120.00 for the garage door opener will be levied if they are not returned by 12:00pm. Unfortunately we are no longer able to accommodate late check outs on Fridays, Saturdays or Sundays.

Front Desk:

Call us toll free 1-855-246-5225 ext. 1 or local call 604-932-6500 ext.1 – Monday – Sunday, 8:00am to 9:00pm during the summer months and Monday – Sunday, 8:00am to 11:00pm during the winter season.

Guest Directories:

Whiski Jack is proud to present our ‘Guest Directories’, which are located in the living area of your unit. In these you can find a vast array of information on both your particular unit and the surrounding Whistler area. If you require any further information, please contact the Guest Services on Toll free 1-855-246-5225 ext. 1 or local cal604-932-6500 ext 1.

Noise Disturbances:

For noise disturbances onsite after 11:00pm please call 604-905-2500
For noise disturbances off premise after 11:00pm please call 604-932-3044.
(Please note that if security is called because of noise from your unit you will be charged accordingly)

Housekeeping & Maintenance:

If you have any Housekeeping or Maintenance requests during your stay, please contact the front desk on 604-932-6500 ext.1. Our housekeeping and maintenance departments will not disturb you during your stay unless requested.

Telephone:

All calls, including local, long distance and international calls are free of charge and can be dialed directly. Please keep in mind that some cell phones do not accept long distance / international calls. Area code 604 must be placed in front of the telephone number when making local calls.

Internet:

“Cable” internet connection is provided FREE in your unit. Instructions are as follows:
1. Take the Ethernet cable from the SHAW modem located next to TV and plug into the Ethernet port on your computer
2. Restart your computer
3. Open your web browser to connect to the internet
For further assistance, please call Shaw Technical Support on 604-932-1111 and select the business icon and follow the prompts to speak with a member of the support team.

Your Keys:

One key provided with the unit number marked on it is for the door to your unit. The other that is marked with a “C” is for the entrance to the underground parking, hot tub and common areas. Please take note of the charges that will apply should any of the keys be lost.

Garbage & Recycling:

Garbage and Recycling is your responsibility. The dumpster and recycling facilities are located inside the underground parking garage, just inside the gate. We have also provided a small blue recycling bin in your unit, to separate your recycling from your garbage.

Skis & Bikes:

Skis and bikes are not permitted inside the unit. Snowboards may be stored in the unit laid flat on the floor. There are ski racks provided outside the unit door in the underground parking level. Large locks are available at the Front Desk (subject to availability). Bicycle racks are provided in the underground parking area. Bicycle locks are not provided. Please note that we bear no responsibility or liability whatsoever for your skis and bikes while in storage during your stay.

Pets & Smoking:

Unfortunately, pets are not allowed under any circumstances. You will be charged a hypoallergenic cleaning if you bring a pet into the unit. Due to allergies and respiratory problems of some of the owners and future guests, smoking is also prohibited. If you will be smoking, please do so outside of the unit. A $500.00 Hypo-Allergenic Cleaning Fee will be applied to any occupant who is found to have violated the above.

Kitchen Appliances & Utensils:

Please exercise extreme care when using all kitchen appliances and utensils. Please avoid severe hot to cold temperature changes when using the Pyrex dishes in your unit.

Hot Tub:

The hot tub is located outside. Use the common area key to access these areas. The hours of operation are from 10:00am to 10:00pm. In consideration of other guests, we ask that you adhere to these hours or Security will be called and if you are found in the hot tub area after hours you will be fined.

Parking:

Parking is located in the underground parking garage. The height restriction is 6’8”. You may park in your designated parking stall. Each unit will have 2 parking stalls. Your common area key will access this area.

If you do not fit into your stall or if another vehicle is parked in your stall, please contact the Front Desk immediately

Please place your valid parking permit face up on the dash before leaving your vehicle or a parking ticket may be issued or your vehicle may be towed at your expense.

Please park in your DESIGNATED STALL ONLY or you may be towed at your expense.

Directions:

Turn right onto Northlands Blvd and proceed to the 1st stop sign. Turn right onto Lorimer Rd and proceed through the traffic lights to the 4-way stop. Turn left onto Blackcomb Way, then turn right onto Painted Cliff Dr (the 2nd street on your right). Proceed up the street; the driveway is on your right-hand side.