Valhalla  

No later than 10:00am. There will be a $100.00 “Late Departure Fee” applied if you should not depart by 10:00 am. Please ensure that all keys, swipes and locks are returned to the Whiski Jack Check-in office. A drop box is located at the front door of the Check-in office for those departing early. A charge of $150.00 for keys with an additional charge of $100.00 for any ASSA keys lost, $30.00 for locks and $120.00 for the garage door opener will be levied if they are not returned by 12:00pm. Unfortunately we are no longer able to accommodate late check outs on Fridays, Saturdays or Sundays.

Front Desk:

Call us toll free 1-855-246-5225 ext. 1 or local 604-932-6500 ext.1 – Monday – Sunday, 8:00am to 9:00pm during the summer months and Monday – Sunday, 8:00am to 11:00pm during the winter season.

Guest Directories:

Whiski Jack is proud to present our ‘Guest Directories’, which are located in the living area of your unit. In these you can find a vast array of information on both your particular unit and the surrounding Whistler area. If you require any further information, please contact the Guest Services on Toll Free 1-855-246-5225 ext. 1 or loca 604-932-6500 ext.1.

Noise Disturbances:

For noise disturbances onsite after 11:00pm please call 604-905-2500
For noise disturbances off premise after 11:00pm please call 604-932-3044. (Please note that if security is called because of noise from your unit you will be charged accordingly)

Housekeeping & Maintenance:

If you have any Housekeeping or Maintenance requests during your stay, please contact the front desk on 604-932-6500 ext.1. Our housekeeping and maintenance departments will not disturb you during your stay unless requested.

Telephone:

All calls, including local, long distance and international calls are free of charge and can be dialed directly. Please keep in mind that some cell phones do not accept long distance / international calls. Area code 604 must be placed in front of the telephone number when making local calls.

Internet:

“Cable” internet connection is provided FREE in your unit. Instructions are as follows:
1. Take the Ethernet cable from the SHAW modem located next to TV and plug into the Ethernet port on your computer
2. Restart your computer
3. Open your web browser to connect to the internet
For further assistance, please call Shaw Technical Support on 604-932-1111 and select the business icon and follow the prompts

Your Keys:

One key provided with the unit number marked on it is for the door to your unit. The other that is marked with a “C” is for the underground parking garage. The other marked with a “B” is for the bike storage area. Please take note of the charges that will apply should any of the keys be lost.

Garbage & Recycling:

Garbage and Recycling is your responsibility The dumpster and recycling facilities are located just outside the garage entrance. We have also provided a small blue recycling bin in your unit, to separate your recycling from your garbage.

Skis & Bikes:

Bikes are not permitted inside the unit. Skis and snowboards may be stored in the entranceway of the unit. Bicycle racks are provided in the underground parking area. Bicycle locks are not provided. The “B” key will access this area. Please note that we bear no responsibility or liability whatsoever for your skis and bikes while in storage during your stay.

Pets & Smoking:

Unfortunately, pets are not allowed under any circumstances. You will be charged a hypoallergenic cleaning if you bring a pet into the unit. Due to allergies and respiratory problems of some of the owners and future guests, smoking is also prohibited. If you will be smoking, please do so outside of the unit. A $500.00 Hypo-Allergenic Cleaning Fee will be applied to any occupant who is found to have violated the above.

Kitchen Appliances & Utensils:

Please exercise extreme care when using all kitchen appliances and utensils. Please avoid severe hot to cold temperature changes when using the Pyrex dishes in your unit.

Private Hot Tubs:

Your private hot tub will be chemically re-balanced every Wednesday and Sunday by our Maintenance department between 10:00am and 12:00pm.

Common Area Hot Tub:

The common area hot tub is located on the driveway and can be accessed by using your common area key. The hours of operation are from 10:00am to 10:00pm.

Parking:

Parking is located in the underground parking garage. The height restriction is 6’10”. You may park in your designated parking stall. Your common area key will access the garage and the key box is located at the TOP of the driveway to the underground parking garage.
If you do not fit into your stall or if another vehicle is parked in your stall, please contact the Front Desk immediately

Please place your valid parking permit face up on the dash before leaving your vehicle or a parking ticket may be issued or your vehicle may be towed at your expense. Please park in your DESIGNATED STALL ONLY or you may be towed at your expense.

Directions:

Turn right onto Northlands Blvd. Go straight for 2 blocks, then turn left into the driveway. Keep to the right and you will come to a round-a-bout. You may unload for 10 minutes, then you must park your vehicle in the underground parking garage. To get to the underground parking, proceed around the round-a-bout and the ramp to the driveway will be on the left.