Whistler Town Plaza  

No later than 10:00am. There will be a $100.00 “Late Departure Fee” applied if you should not depart by 10:00 am. Please ensure that all keys, swipes and locks are returned to the Whiski Jack Check-in office. A drop box is located at the front door of the Check-in office for those departing early. A charge of $150.00 for keys with an additional charge of $100.00 for any ASSA keys lost, $30.00 for locks and $120.00 for the garage door opener will be levied if they are not returned by 12:00pm. Unfortunately we are no longer able to accommodate late check outs on Fridays, Saturdays or Sundays.

Front Desk:

Call us toll free 1-855-246-5225 or local 604-932-6500 ext.1 – Monday – Sunday, 8:00am to 9:00pm during the summer months and Monday – Sunday, 8:00am to 11:00pm during the winter season. The onsite front desk is not affiliated with Whiski Jack Resort’s units. For any inquiries, please use the Whiski Jack phone numbers provided or stop by to see us.

Guest Directories:

Whiski Jack is proud to present our ‘Guest Directories’, which are located in the living area of your unit. In these you can find a vast array of information on both your particular unit and the surrounding Whistler area. If you require any further information, please contact the Guest Services on 604-932-6500 ext.1.

Noise Disturbances:

For noise disturbances onsite after 11:00pm please call 604-698-0196 until 4am and 604-905-5430 from 4am.
For noise disturbances off premise after 11:00pm please call 604-932-3044. (Please note that if security is called because of noise from your unit you will be charged accordingly)

Housekeeping & Maintenance:

If you have any Housekeeping or Maintenance requests during your stay, please contact the front desk on 604-932-6500 ext.1. Our housekeeping and maintenance departments will not disturb you during your stay unless requested.

Telephone:

All calls, including local, long distance and international calls are free of charge and can be dialed directly. Please keep in mind that some cell phones do not accept long distance / international calls. Area code 604 must be placed in front of the telephone number when making local calls.

Internet:

“Cable” Internet connection is provided FREE in your unit. Instructions are as follows:
1. Take the Ethernet cable from the SHAW modem located next to TV and plug into the Ethernet port on your computer
2. Restart your computer
3. Open your web browser to connect to the internet
For further assistance, please call Shaw Technical Support on 604-932-1111 and select the business icon and follow the prompts

Your Keys:

The key provided is for the door to your unit and all common areas. Please take note of the charges that will apply should any of the keys be lost.

Garbage & Recycling:

Garbage and Recycling is your responsibility. The dumpster and recycling facilities are located on your left hand side of the main underground parking area. Please refer to your map for the exact location. We have also provided a small blue recycling bin in your unit, to separate your recycling from your garbage.

Skis & Bikes:

Skis and bikes are not permitted inside the unit. Snowboards may be stored in the unit laid flat on the floor. Ski lockers are located in the ski locker room on the lobby level of each lodge. Small locks are available at the Front Desk (subject to availability). Bicycle storage is provided in the main parking garage. Following the entrance off of Blackcomb Way, pass the entrance to the EAGLE LODGE. On the left hand side, there you will find an unmarked door with swipe and hard key access. Bicycle locks are not provided. Please note that we bear no responsibility or liability whatsoever for your skis and bikes while in storage during your stay.

Pets & Smoking:

Unfortunately, pets are not allowed under any circumstances. You will be charged a hypoallergenic cleaning if you bring a pet into the unit. Due to allergies and respiratory problems of some of the owners and future guests, smoking is also prohibited. If you will be smoking, please do so outside of the unit. A $500.00 Hypo-Allergenic Cleaning Fee will be applied to any occupant who is found to have violated the above.

Kitchen Appliances & Utensils:

Please exercise extreme care when using all kitchen appliances and utensils. Please avoid severe hot to cold temperature changes when using the Pyrex dishes in your unit.

Hot Tub & Fitness Area:

The common use hot tub and fitness areas are located in the Eagle Lodge on the lobby level. Your key will access this area. The hours of operation are from 10:00am to 10:00pm.

Luggage Carts:

Luggage carts are available in the underground parking or the lobby level.

Parking:

Parking is located in the underground parking garage. The height restriction is 8’10”. You may park in any stall not marked “Reserved” as long as you are inside the proper gated area. There are 3 gated areas, one for each lodge. Your key will access this area.

Please place your valid parking permit face-up on the dash before leaving your vehicle, or a parking ticket may be issued or your vehicle may be towed at your expense.

Directions:

Turn left into parking lot of ‘Town Plaza Parking’ from Whiski Jack check-in office. Follow to the correct gate, corresponding to your building (ie. Bear Lodge, Deer Lodge or Eagle Lodge).