Whistler Village Centre  

No later than 10:00am. There will be a $100.00 “Late Departure Fee” applied if you should not depart by 10:00 am. Please ensure that all keys, swipes and locks are returned to the Whiski Jack Check-in office. A drop box is located at the front door of the Check-in office for those departing early. A charge of $150.00 for keys with an additional charge of $100.00 for any ASSA keys lost, $30.00 for locks and $120.00 for the garage door opener will be levied if they are not returned by 12:00pm. Unfortunately we are no longer able to accommodate late check outs on Fridays, Saturdays or Sundays.

Front Desk:

Call us toll free 1-855-246-5225 or local 604-932-6500 ext.1 – Monday – Sunday, 8:00am to 9:00pm during the summer months and Monday – Sunday, 8:00am to 11:00pm during the winter season.
The onsite front desk is not affiliated with Whiski Jack Resort’s units. For any inquiries, please use the Whiski Jack phone numbers provided or stop by to see us.

Guest Directories:

Whiski Jack is proud to present our ‘Guest Directories’, which are located in the living area of your unit. In these you can find a vast array of information on both your particular unit and the surrounding Whistler area. If you require any further information, please contact the Guest Services on 604-932-6500 ext.1.

Noise Disturbances:

For noise disturbances onsite after 11:00pm please call 604-905-2500
For noise disturbances off premise after 11:00pm please call 604-932-3044.
(Please note that if security is called because of noise from your unit you will be charged accordingly)

Housekeeping & Maintenance:

If you have any Housekeeping or Maintenance requests during your stay, please contact the front desk on 604-932-6500 ext.1. Our housekeeping and maintenance departments will not disturb you during your stay unless requested.

Telephone:

All calls, including local, long distance and international calls are free of charge and can be dialed directly. Please keep in mind that some cell phones do not accept long distance / international calls. Area code 604 must be placed in front of the telephone number when making local calls.

Your Keys:

One key provided is for the door to your unit. The swipe card is for the common areas. Please take note of the charges that will apply should any of the keys be lost.

Garbage & Recycling:

Garbage and Recycling is your responsibility. The dumpster is located on your left hand side when entering the underground parking garage. PLEASE DO NOT LEAVE YOUR GARBAGE IN THE HALLWAYS. There is no recycling facilities on site, the nearest recycling depot is located in Function Junction on the way out of Whistler. We have also provided a small blue recycling bin in your unit, to separate your recycling from your garbage.

Skis & Bikes:

Skis/Snowboards and bikes are not permitted inside the unit; storage is available by visiting the Holiday Inn front desk, 24-hours/day. Please note that we bear no responsibility or liability whatsoever for your skis and bikes while in storage during your stay.

Pets & Smoking:

Unfortunately, pets are not allowed under any circumstances. You will be charged a hypoallergenic cleaning if you bring a pet into the unit. Due to allergies and respiratory problems of some of the owners and future guests, smoking is also prohibited. If you will be smoking, please do so outside of the unit. A $500.00 Hypo-Allergenic Cleaning Fee will be applied to any occupant who is found to have violated the above.

Hot Tub:

The hot tub is located in building “A” on the 2nd floor. The swipe card will access this area. The hours of operation are from 7:00am to 11:00pm.

Kitchen Appliances & Utensils:

Please exercise extreme care when using all kitchen appliances and utensils. Please avoid severe hot to cold temperature changes when using the Pyrex dishes in your unit.

Luggage Carts:

Luggage carts are available in the lobby.

Parking

Parking is located in the underground parking garage on level P4 ONLY. The height restriction is 6’9”. Your swipe card will access the garage.

For units 401,402, and 601 take the elevator marked “A” Wing and you are in building A. For units 3307,3308,4404,4405 and 4406 take the elevator marked “C” Wing and you are in building C.

Please place your valid parking permit face up on the dash before leaving or you may be ticketed or towed at your expense.

Directions:

Turn left onto Northlands Blvd. Turn left at the lights onto Village Gate Blvd. Turn right into the underground parking garage located underneath the overpass. It will be marked “Hotel/Holiday Inn Parking”. Proceed to level P4 and use the swipe card to open the gate. After parking, take the elevator to your floor (see above in the parking description).